AgentPrep Privacy Policy

This Privacy Policy describes how AgentPrep (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through the AgentPrep website, platform, and related services (collectively, the “Service”).

By accessing or using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name
• Email address
• Account credentials
• Subscription status and purchase confirmations
• Communications with us (emails, support requests)

b. Automatically Collected Information

When you use the Service, we may automatically collect:

• IP address
• Device type, browser type, and operating system
• Pages viewed, features used, timestamps, and clickstream data
• Referring URLs and approximate location derived from IP address

This information helps us operate, secure, and improve the Service.

c. Payment Information

Payments are processed by third-party payment processors (e.g., Stripe). We receive confirmation of payment and limited transactional metadata, but we do not store full payment card numbers or bank account details.

d. Study and Usage Data

We collect study-related data you generate on the Service, such as quiz attempts, scores within the platform, progress metrics, and feature usage (collectively, “Usage Data”). Usage Data is used to provide platform functionality (e.g., progress tracking) and improve the Service.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage user accounts
• Process payments and subscriptions
• Respond to inquiries and provide support
• Send administrative communications (e.g., account notices, policy updates)
• Monitor usage, performance, fraud, abuse, and security issues
• Improve content, features, and user experience
• Enforce our Terms and Conditions

3. Cookies and Tracking Technologies

We may use cookies and similar technologies (such as local storage and pixels) to maintain session integrity, remember preferences, and analyze platform usage. You can control cookies through your browser settings. Disabling cookies may limit certain functionality.

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

a. Service Providers

We may share information with vendors that help us operate the Service (for example: hosting, analytics, customer support tooling, and payment processing). These vendors are authorized to use information only as necessary to provide services to us and are subject to confidentiality obligations.

b. Legal Obligations

We may disclose information if required to comply with applicable law, regulation, legal process, or governmental request.

c. Protection of Rights

We may disclose information to protect the rights, property, or safety of AgentPrep, our users, or others, including enforcing our Terms.

d. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and commercially reasonable protections.

5. Data Retention

We retain personal information as long as reasonably necessary to provide the Service, comply with legal and accounting obligations, resolve disputes, and enforce agreements. We may retain aggregated or de-identified information indefinitely.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

• You may access or update certain account information through your account settings (if available).
• You may request deletion of your account by contacting us at support@agencyprep.co.

Please note we may retain certain information as required by law or for legitimate business purposes (for example, to prevent fraud or maintain accounting records).

8. Children’s Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a minor has provided information, contact us and we will take appropriate action.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting. Continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, contact us at support@agencyprep.co.